FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products or view our size guide here

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

Can I track my order?

Yes! A tracking number will be emailed to you once your order has been dispatched and collected.

Can I change my delivery address?

We cannot gaurentee this, however please email us at orders@taylorsport.co.nz with your preferred address and we'll aim to get this updated for you.

What payment methods do you accept?

We accept Afterpay, Laybuy, Visa, Mastercard, AMEX, Paypal.

How do I return my order?

Order not quite right? Simply fill in the returns form you received with your order and send back to us for a refund or exchange. For our full returns policy please check out our Returns & Exchanges page.

I have another question!

Send us a message through the contact page or email us at orders@taylorsport.co.nz and we'll get back to you as soon as we can!

Shipping, Returns & Exchanges

Shipping is free nationwide for all orders $150 and over. All orders under $150 incur a $10 shipping charge. We aim to have orders dispatched within 1-3 business days of you placing your order.

What is the shipping policy?

We aim to have orders dispatched within 1-3 business days of you placing your order.

Shipping is free nationwide for all orders $150 and over. All orders under $150 incur a $10 shipping charge.

Delivery on all orders within New Zealand is 1-4 business days to metro areas. Please allow an additional 1-2 business days for rural delivery.

Our delivery service is signature required (unless otherwise stated in the delivery instructions), and if you aren't home a collection card will be left for you to arrange a redelivery or collection from your local depot. 

Do you ship overseas?

We currently only ship internationally to Australia with DHL. Delivery is within 5-10 business days and is $20. 

Get in touch

Have questions about your order, or a general enquiry?